返金ポリシー

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At XCEED, we strive to ensure our customers are satisfied with every purchase. This Refund Policy outlines the terms under which refunds, replacements, or cancellations may be considered.

1. Eligibility for Refunds

Refund requests are considered for products found to be defective, damaged in transit, or incorrectly shipped. Requests must be raised within 7 days of delivery along with photographic evidence and the order reference number.

2. Non-Refundable Items

Custom-made or made-to-order products, and items that have been used or altered after delivery, are not eligible for refund or return unless found defective on arrival.

3. Refund Process

Once a refund request is approved, our team will coordinate the return of the product where applicable. Approved refunds are processed to the original mode of payment within 7-10 business days.

4. Order Cancellations

Orders may be cancelled before they are dispatched by contacting our support team. Once an order has been shipped, it can no longer be cancelled and will instead be subject to our return process.

5. How to Request a Refund

To initiate a refund, replacement, or cancellation request, please contact us with your order details via our Contact Us page or the details below.

6. Contact Us

For refund or cancellation queries, please reach out to us at support@xceedindia.com or call +91 95375 11777.